OD consultant Diane Moody, one of the pioneers of Customer Centric OD with Mayvin, shares three simple approaches to bringing customer centricity to life in your organisation. Our recent community event at John Lewis on Customer-centric OD generated lively and intense discussion about what it means to act with a truly customer-first approach. So what’s …
A Mayvin community event investigates what it means to put customers at the heart of OD interventions, the role of OD practitioners and action research techniques. We all know what it means to be a customer: every day we purchase goods or services and expect a positive experience, one that many companies and brands focus …
What does it really mean to put customers at the heart of what we do in our Organisation Development work? We’ll be exploring customer-centric OD at our next Mayvin community event, co-hosted with John Lewis Partnership. We’ll enquire together into some key questions: Are there parallels between what frustrates the partner and what frustrates the customer? How …